Client Review
Pat Saueressig — Stow OH
Jim & Sons Transmission Specialists is pleased to share the following client review from Pat Saueressig of Stow. Jim & Sons Transmission Specialists loves getting such feedback as Pat shared as it assists with our goal of being the very best auto repair shop in the Cuyahoga Falls ~ North Canton area.
If Jim & Sons were a religion, I would sign up. At 4:30 on a Friday afternoon, and before a holiday weekend, my transmission failed while towing a camper. A local dealership recommended their transmission place in Cuyahoga Falls. Tiffany assured me they could handle the job, but not until the Tuesday after the holiday weekend. Tiffany provided me with a recommendation for a towing service that was able to come to get the vehicle on Sunday. They called me on Tuesday and promised an estimate by Thursday. They called Wednesday with the estimate and promised I would have the vehicle back on Monday or Tuesday the following week. I was elated when they called on Friday morning to tell me the vehicle was ready to pick up with no surprises about my bill. They worked out all the details with the warranty company, so I did not have to get involved at all. These folks know how to provide customer service! Very prompt, professional, and have a great warranty to boot!
Pat, Your situation was really unfortunate, especially with it happening near a holiday weekend, and while on vacation. We were really glad we could help as we did, and thank you for the nice review of our shop.
Jim & Sons Transmission is proud to share some of our clients' ratings and reviews. Our teams strive to offer the best auto repair services in Cuyahoga Falls and North Canton, and we believe our hard–earned Google rating and client feedback below is a testament to our success in that endeavor.
